Accounting

Assistant Controller
Responsible for facilitating hotel payroll, maintaining up to date employee information, and ensuring prompt issuance of pay cheques. Responsible for verifying, monitoring, and reviewing the benefit plan coverage of all associates, as well as month-end reconciliations.  Assists the Controller in compiling timely and accurate financial management reports as required by Corporate Office.  Assumes responsibility for the routine operations of the department in the absence of the Controller.

Accounts Receivable
To process, audit and report all revenues of the hotel, as well as ensure proper controls are in place to ensure full revenue capture.  Ensure credit and collection policies and procedures are followed.  Requires working closely and establishing effective communication with the Sales and Front Office personnel.  Responsible for maintaining records of all outstanding receivables. Responsible for verifying, monitoring, and reviewing hotel revenues and night audit reports

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• Previous accounting experience is an asset.
• Self motivated individual.
• Must have excellent interpersonal and communication skills.
• Excellent time-management and multi-tasking skills are required.
• Outstanding team player
• Must be a self-starter with strong organizational skills.
• Systems and I.T. background is preferred.
• Technical skills should include experience in Windows 97, Excel, Access and PMS experience is preferred.
• Must be able to work with minimal supervision.
• Must be highly organized, work well under pressure and be detail oriented.

Engineering

Assistant Chief Engineer
Responsible to ensure that the building is maintained to all safety standards, Building Codes and efficient operation of HVAC, plumbing, mechanical and electrical systems of the Hotel.

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• Candidate must be a qualified Journeyman or possess trade qualifications in discipline applicable to commercial building maintenance
• Must possess knowledge and proven ability in general building maintenance, ie: carpentry, painting, drywall, flooring, furniture repair/finishing, millwork, wallpaper, structural maintenance and repair, roofing, etc
• Must possess knowledge of basic engineering, plumbing, HVAC, electrical and kitchen equipment maintenance
• Proven experience in supervisory role
• Familiarity with maintenance management systems
• Experience in purchasing, job costing, forecasting and budgeting
• Ability to adhere to and execute preventive maintenance programs
• Proven experience in training and coaching team members.
• Highly organized results oriented and excellent trouble shooting skills.  Able to maintain a positive and objective outlook in challenging situations.
• Excellent interpersonal, written and verbal communication skills.

Shift Engineer
Carries out all maintenance and related duties to buildings, equipment, fixtures and grounds to the required standards.

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• Previous experience in an Engineering/Maintenance Department in a hotel or a large commercial building setting required
• Previous carpentry, painting, drywall experience required
• Previous electrical, mechanical and plumbing experience required
• Proven ability to maintain/repair kitchen equipment is essential
• Electrical/refrigeration/gas ticket a definite asset
• Strong communication, time management and organizational skills are essential
• Ability to work with chemicals
• Ability to lift heavy objects
• Ability to work with minimal supervision
• Desire to work in a team oriented environment

Housekeeping

Assistant Executive Housekeeper
Works in collaboration with the Executive Housekeeper to ensure all areas of the hotel are cleaned and maintained to standards established in the training manuals and operating procedures. This team leader serves as the link between the Room Attendants and the Executive Housekeeper, mentoring, guiding and developing the associates. Directs the day to day operations acting as a departmental liaison with other departments to ensure high standards of cleanliness and efficient daily operations. 

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• Minimum of 3 years previous management experience, preferably in a hotel housekeeping department or related business environment
• Must have excellent interpersonal and good written/oral communication skills.
• Outstanding team player, able to motivate and support all front of the house associates.
• Ability to inspire and develop new and existing associates.
• Must display a high level of initiative, and possess excellent guest relations skills.
• Must be a self-starter with strong organizational skills.
• Technical skills should include experience in MS Word, Windows, Excel and other related hotel systems.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Must work well under pressure and be detail oriented

Housekeeping Supervisor
Works in collaboration with the Housekeeping Management team to ensure all areas of the hotel are cleaned and maintained to standards established in the training manuals and operating procedures. Directs the day to day operations and liaises with other departments to ensure high standards of cleanliness and efficient daily operations. 

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• Minimum of 2 years previous housekeeping experience required.
• Previous supervisory experience an asset.
• Excellent written and oral communication skills a must.
• Knowledge of PMS computer system and Microsoft Office would be considered an asset.
• Must display a high level of initiative, and possess excellent guest relation skills.
• Must have demonstrated ability to work effectively with others in a team situation.
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Work well under pressure and be detail oriented.

Room Attendant
Maintain high quality standards of cleanliness throughout the Hotel.  To support all Housekeeping functions by carrying out specific cleaning duties primarily in Guest Rooms, and Common Areas.

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• Previous housekeeping experience required – hotel, hospital or commercial cleaning
• Must display a high level of initiative, and possess excellent guest relation skills
• Candidate must be physically able to perform duties of position
• Must have demonstrated ability to work effectively with others in a team situation
• Must be well organized and efficient; and enjoy a multi-tasked environment
• Good written/oral communication skills
• Work well under pressure and be detail oriented

Houseperson
Maintain high quality standards of cleanliness throughout the Hotel.  To support all Housekeeping functions by carrying out specific cleaning duties in common areas and guest rooms, servicing the linens and guest supply requirements of both Guests and Associates.

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• Minimum of 2 years previous housekeeping experience (hotel, hospital or commercial cleaning) required, floor care experience an asset.
• Must display a high level of initiative, and possess excellent guest relation skills.
• Candidate must be physically able to perform duties of this position, including lifting heavy objects.
• Must have demonstrated ability to work effectively with others in a team situation.
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Good written/oral communication skills.
• Ability to communicate via radio calls.
• Work well under pressure and be detail oriented.

Food and Beverage

Assistant Food and Beverage Director
Responsible for the efficient delivery of food and beverage services to guests. Administers the operation of the F&B outlets through maintaining labour costs, associate training and development and providing direction to ensure the outlets meet their financial obligations to the hotel. 

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• 3 years operational experience  with a strong emphasis on restaurant/banquet management and quality service.
• Exceptional people skills to enhance both the presentation and service standards throughout the operation.
• Strong wine/beverage service knowledge.
• Previous management experience in a progressive environment with proven performance.
• Must have strong human resources management and associate relations skills.
• Excellent communication skills demonstrated by clear self expression and listening skills
• Proven ability to remain calm under pressure
• effective multi-tasking demonstrated by the ability to complete various tasks, in priority sequence with positive outcome
• problem solving and decision making ability demonstrated by adequate solutions to presented problems
• Ability to maintain positive optimistic outlook when leading staff
• Food Safe certification
• Serving it Right certification
• SuperHost training could be an asset
• Aptitude for financial forecasting and cost management.

Outlets Manager
Administers the day-to-day operations of Banquets and all F&B outlets through maintaining associate training, development, motivation and coaching.  Ensures that established guidelines are followed to ensure the ultimate in guest and associate satisfaction.

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• Candidate must have 3 years proven experience in Front of the House Operations with a strong emphasis on restaurant/banquet management and quality service.
• Exceptional people skills to enhance both the presentation and service standards throughout the operation.
• Post Secondary education, specializing in food and beverage or hospitality management.
• Previous experience in a progressive environment with proven performance.
• Must have strong human resources management and employee relations skills.
• Excellent communication skills.
• Aptitude for financial forecasting and cost management.
• Ability to develop and maintain effective working relationships within department and Hotel
• Proven ability to remain calm under pressure
• Effective multi-tasking demonstrated by the ability to complete various tasks, in priority sequence with positive outcome
• Strong problem solving and decision making ability demonstrated by adequate solutions to presented problems
• Ability to maintain positive optimistic outlook when leading staff
• Food Safe
• Serving it Right Licensee
• SuperHost

Assistant Outlets Manager
Ensures that all standards, policies and procedures are met within the all food and beverage outlets while ensuring the ultimate in guest and associate satisfaction.  Works to support the Outlets Manager and Assistant F&B Director with project work.

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• Must have minimum 2 years experience in restaurant and banquet operations
• Previous supervisory experience in Food and Beverage operations a must
• Excellent written/oral communication skills
• Outstanding team player, able to motivate and support all front of the house associates
• Technical skills should include experience on the Squirrel system and related hotel systems
• Must be highly organized, work well under pressure and be detail oriented
• Must have “Serving it Right” certification
• Must possess excellent Guest Relations skills
• Computer skills to include Word and Excel

Host Supervisor
Ensures that all standards, policies and procedures are exceeded and to ensure the ultimate in guest satisfaction. Responsible for hosting duties of greeting and seating guests and controlling the room to ensure that all guests are having an enjoyable experience. The Host-Supervisor is responsible for dealing with any issues or concerns that may arise during their shift. This role will be a lead for the serving team and will work with the F&B Managers in training, developing and coaching the team to their success.

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• 1 year previous food & beverage service experience in a supervisory role
• Serving It Right Certificate
• Knowledge of wines & spirits a definite asset
• Knowledge of local health & liquor laws
• ServSafe certification would be considered an asset
• Previous experience with SQUIRREL a definite asset
• Previous bartending experience a definite asset
• Able to communicate effectively both verbally and in writing
• Proven ability to take initiative and be a self starter
• Strong leadership skills
• Strong guest service skills are essential
• Able to multi-task and manage multiple priorities at once
• Must be pro-active with a demonstrated eye for detail
• Able to work a variety of shifts – including days, evenings, weekends and holidays
• Desire to work in a team based environment

Host
The Host ensures that all standards, policies and procedures are met. Responsible for greeting guests and seating them to suit their needs. The Host is responsible for dealing with any issues or concerns that may arise during their shift.

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• Previous food & beverage service experience preferred
• Knowledge of wines & spirits a definite asset
• Previous bartending experience a definite asset
• Able to communicate effectively both verbally and in writing
• Serving It Right certificate
• Proven ability to take initiative and be a self starter
• Strong leadership skills
• Strong guest service skills are essential
• Previous experience with Micros a definite asset
• Able to multi-task and manage multiple priorities at once
• Desire to work in a team based environment

Restaurant Server
The server is responsible for taking and delivering food and beverage orders in an efficient manner. Providing friendly, knowledgeable and professional service to all guests.

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• Candidate must have a good knowledge of food and wines.
• Mature and polished personal presentation.
• Minimum of 1-2 years previous serving experience is essential.
• Must have demonstrated ability to work effectively with others in a team situation.
• Must be able to work with minimal supervision and have strong initiative.
• Consistently demonstrate an outgoing, vivacious friendly and positive attitude.
• Technical skills should include experience on the Squirrel system.
• Must be highly organized, work well under pressure and be detail oriented.
• “Serving it Right” certification required.
• Must possess excellent Guest Relations skills

Room Service Server
The Room Service Attendant is responsible for the prompt set-up and delivery of Room Service orders. The maintenance of the room service area and equipment and the efficient removal of all room service tables and trays.

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• Candidate must have a good knowledge of food and wines.
• Mature and polished personal presentation.
• Previous serving experience considered an asset.
• Must have demonstrated ability to work effectively with others in a team situation.
• Must be able to work with minimal supervision and have strong initiative.
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Must have a good attention to detail.
• Knowledge of the Squirrel computer system considered an asset.
• “Serving it Right” certification required.
• Must possess excellent Guest Relations skills.

Banquet Captain
Ensure that all standards, policies and procedures are met, and that the ultimate in guest satisfaction is being achieved. Also responsible for the timeliness and cleanliness of all functions, responding to all guest request and concerns in a timely and professional manner. Will also be a part of the decision making process and be empowered to solve problems.

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• A minimum of 2 years previous experience in a banquet catering and food & beverage environment required.
• Must be computer literate, with knowledge of Word & Excel.
• Serving It Right Certificate.
• Strong problem solving skills.
• Able to take initiative, self starter.
• Ability to lift heavy equipment, i.e. tables, chairs, chafing dishes.
• Proven time management skills.
• Ability to communicate effectively with the public and associates.
• Enthusiastic and "can do" attitude.

Banquet Service Associate
Assumes combined duties of both houseperson and server and is responsible for the set-up, tear down and servicing functions during their shift.  Must respond to all guest requests in a timely and professional manner. 

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• Previous Banquet experience considered an asset.
• Should be a positive, service-oriented team player.
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Must have demonstrated ability to work effectively with others in a team situation.
• Mature and polished personal presentation.
• Must be physically able to lift and move items as required for banquet set-ups.
• “Serving it Right” certification required.
• Must possess excellent Guest Relations skills.

Bartender
Responsible for taking and delivering beverage orders in an efficient manner and ensuring that all liquor laws are adhered to.  Also responsible for food service in the Lounge and for clearing/bussing tables.  Providing friendly, knowledgeable and professional service to all guests.

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• Candidate must possess an outstanding knowledge of wines and spirits.
• “Serving it Right” certification a necessity.
• Mature and polished personal presentation.
• Minimum of 1-2 years previous bartending experience is essential.
• Must have demonstrated ability to work effectively with others in a team situation.
• Must demonstrate excellent problem resolution skills, anticipate guest needs and act in accordance with Marriott’s principles of hospitality.
• Must be able to work with minimal supervision and have strong initiative.
• Consistently demonstrate an outgoing, vivacious friendly and positive attitude.
• Technical skills should include experience on the Squirrel system.
• Must be highly organized, work well under pressure and be detail oriented.

Kitchen

Executive Sous Chef
Oversees the successful day to day operations of the culinary team through training and supervising of associates and the active participation in all food production to maintain hotel’s high standards of quality. Responsible for ordering daily food requirements for service in all outlets.  Administers the operation of the Kitchen through maintaining labour cost.  Provides direction to help department meet financial obligations.

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• Must have a minimum of 3-5 years experience in a similar property
• Red Seal certification is a must
• Banquet, large volume production and strong line cooking experience required
• Knowledge of cost controls, basic food cost, labour cost
• Able to grasp, push or pull at least 50lbs
• Good working knowledge of accepted standards of sanitation
• Knowledge of operating all types of kitchen equipment
• Extensive knowledge in menu engineering and design, as well as in pairing of food and wine
• Knowledge of basic purchasing practices and inventory control an asset
• Excellent communication, organizational and computer skills required
• Must be highly organized, work well under pressure and be quality and detail oriented
• Must possess excellent Guest Relations Skills

Sous Chef
Works in conjunction with Executive Sous Chef to ensure the successful day to day operations of the culinary team.  Trains and supervises team and actively participates in all areas of food production to maintain hotel’s high standards of quality.

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• Trade Qualification – Red Seal certificate, Certificate of apprenticeship or equivalent certification required
• Banquet and large volume production experience required
• Strong line cooking experience a must
• Knowledge of basic purchasing practices and inventory control an asset
• Excellent communication skills
• Good working knowledge of accepted standards of sanitation
• Thorough knowledge of hot and cold food preparation
• Standard knowledge of the Health and Safety codes of BC, and WHMIS
• Food Safe
• Serve Safe certification

1st Cook
To ensure the highest degree of guest satisfaction through the daily production of quality food, consistency of preparation, productive and respectful associate relations and interactive guest services.   Would take a lead role in the absence of either the Executive Sous or Sous Chef.

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• Must have a minimum of 3 years cooking experience.
• Banquet and large volume production experience required.
• Strong line cooking and knowledge of cost controls.
• Excellent communication skills.
• Must be an outstanding team player, with strong initiative and interpersonal skills.
• Must be highly organized, work well under pressure and be quality and detail oriented.
• Must be able to work with minimal supervision.
• Must possess excellent Guest Relations Skills.
• BC Food Handler Certification Level 1 required.
• Trade Qualification – Red Seal certificate required.

2nd and 3rd Cooks
To ensure the highest degree of guest satisfaction through the daily production of quality food, consistency of preparation, productive and respectful associate relations and interactive guest services.

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• 2nd cook
• Must have a minimum of 2 years cooking experience.
• Basic knowledge of Banquet, large volume production and cost control an asset.
• Strong line cooking abilities required.
• Excellent communication skills.
• Must be an outstanding team player, with strong initiative and interpersonal skills.
• Must be highly organized, work well under pressure and be quality and detail oriented.
• Must be able to work with minimal supervision.
• Must possess excellent Guest Relations Skills.
• BC Food Handler Certification Level 1 required.
• Trade Qualification – Red Seal certificate an asset

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• 3rd cook
• Must have a minimum of 1 year cooking experience, including previous experience in line cooking and breakfast/lunch prep.
• Basic knowledge of Banquet, large volume production and cost control an asset.
• Strong line cooking abilities required.
• Excellent communication skills.
• Must be an outstanding team player, with strong initiative and interpersonal skills.
• Must be highly organized, work well under pressure and be quality and detail oriented.
• Must be able to work with minimal supervision.
• Must possess excellent Guest Relations Skills.
• BC Food Handler Certification Level 1 required.

Steward (Dishwasher)
To transport and clean cooking utensils and service ware in order to provide cooks and service staff with appropriate equipment for guest dining experience.  Also require cleaning of physical surrounding including but not limited to stove tops, steam kettles, spot cleaning of walls and various kitchen machines, trolleys and dollies.

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• Previous Hotel Stewarding experience would be considered an asset.
• Candidate must be physically able to perform the duties of the position
• Must display a high level of initiative, and possess excellent guest relation skills.
• Must have demonstrated ability to work effectively with others in a team situation.
• Work well under pressure and be detail oriented.
• Good oral communication skills

Front Office

Front Office Manager
Manages the front office team and is ultimately responsible for all rooms-related concerns, including day-to-day operations, associate training and development, financial reporting, labour costs, etc. Ensures that established guidelines and policies are followed to ensure the ultimate in guest and associate satisfaction. This position sits on the hotel’s Leadership Team and plays an integral role in planning and decision-making for the overall success of the hotel.

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• Diploma/Degree in Hospitality considered an asset.
• Two plus years as an Assistant Front Office Manager or similar supervisory position in Front Office operations a must.
• Must have excellent interpersonal and good written/oral communication skills.
• Outstanding team player, able to motivate and support all front of the house associates.
• Ability to inspire and develop new and existing associates.
• Must display a high level of initiative, and possess excellent guest relations skills.
• Must be a self-starter with strong organizational skills.
• Technical skills should include experience in MS Word, Windows, Excel and other related hotel systems.
• Working of knowledge of Night Audit considered an asset.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Must work well under pressure and be detail oriented.
• Experience and knowledge of forecasting, budgeting, revenue and inventory management is a must.

Assistant Front Office Manager
Administers the day-to-day operations of the Front Office through maintaining associate training, development, motivation and coaching.  Would lead the department in the absence of the Front Office Manager. Takes an active, hands-on role with guest service at the front desk.

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• 2 years Previous Front Office Experience a must.
• Minimum of 1 years previous experience as a Duty Manager or similar supervisory position in Front Office operations a must.
• Post-secondary education in Hospitality or related field a definite asset.
• Must have excellent interpersonal and communication skills.
• Outstanding team player, able to motivate and support all front of the house associates.
• Must be a self-starter with strong organizational skills.
• Technical skills should include experience in MS Word, Windows, and related hotel systems.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Must be highly organized, work well under pressure and detail oriented.

Duty Manager
Administers the day-to-day operations of the Front Office and take an active, hands-on role with guest interaction at the front desk.  Is responsible for the overall operations of the hotel in the absence of any other management personnel on weekends and evenings.  Ensures that established guidelines and policies are followed to ensure the ultimate in guest and associate satisfaction.

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• 2 years previous Front Office experience a must.
• Previous experience in a Supervisory position would be considered an asset.
• Post-secondary education in Hospitality or related field a definite asset.
• Must have excellent interpersonal and communication skills.
• Outstanding team player, able to motivate and support all front of the house associates.
• Must be a self-starter with strong organizational skills.
• Technical skills should include experience in MS Word, Windows, and related hotel systems.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Must be highly organized, work well under pressure and be detail oriented.

Night Manager
Responsible for the smooth operation of the front office and the entire hotel during the midnight shift.   Ensures that established guidelines and policies are followed to ensure the ultimate in guest and associate satisfaction.  Handles any emergency situations, guest concerns and associate questions during this shift.

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• 2 years previous Front Office experience a must.
• Previous experience in a Supervisory position.
• Post-secondary education in Hospitality or related field a definite asset.
• Must have excellent interpersonal and communication skills.
• Outstanding team player, able to motivate and support all front of the house associates.
• Must be a self-starter with strong organizational skills.
• Technical skills should include experience in MS Word, Windows, and related hotel systems.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Must be highly organized, work well under pressure and be detail oriented.
• Experience in Night Audit and an Accounting background is preferred.

Night Audit
Reconcile hotel daily revenues, produce & circulate daily accounting reports, and all other tasks as outlined in the Night Audit checklist. Check in and out all guests, handle guest inquiries and complaints and provide accurate guest billing. 

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• Previous Audit experience is preferred
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Must have demonstrated the ability to work independently.
• Must be able to work under pressure and have an excellent attention to detail.
• Must display a high level of initiative, and be a team player.
• Good computer proficiency including MS Word and Excel.
• Good written/oral communication skills required.

Guest Service Agent
Check in and out all guests, handle guest inquiries and complaints and provide accurate guest billing.  Ensure that guests are provided efficient and professional service with the goal of exceeding guest expectations in all interactions and increasing repeat business.

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• Previous Front Office knowledge and experience considered an asset.
• Must display a high level of initiative, and possess excellent guest relations skills.
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Excellent written and verbal communication skills.
• Must work well under pressure and be detail oriented.
• Must possess a positive and mature attitude, and the proven ability to work in a team environment
• Good knowledge of the Richmond area an asset.
• Knowledge of PMS Computer system and Microsoft Word would be considered an asset.

At Your Service (Switchboard)
Answer all internal and external calls, acting as the centre of hotel communication for coordinating call transfers, room service orders, general inquiries and requests for information, guest requests and deliveries, etc.  Responsible for management of hotel’s guest data tracking program.

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• Previous Front Office knowledge and experience considered an asset.
• Must display a high level of initiative, and possess excellent guest relations skills.
• Must demonstrate excellent problem resolution skills, anticipate guest needs and act in accordance with Marriott’s principles of hospitality
• Must be able to foster teamwork and excellent interdepartmental relations
• Demonstrate ability to multi-task and handle a variety of tasks in a fast paced environment
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Must possess an excellent telephone manner.
• Good written /oral communication skills required.
• Must be able to work well under pressure and be detail oriented.
• A good knowledge of the Richmond area is beneficial.
• Knowledge of PMS computer system, Squirrel and Microsoft Word would be considered an asset
  

Lobby Service Agent
Guide and assist with all tasks that impact the Guest arrival/departure process, providing luggage assistance and rooming the guest.  Responsible for providing guests with information about hotel facilities and services and the area surrounding the hotel.  Provide guests with efficient and professional service with the goal of exceeding guest expectations in all interactions and increasing repeat business.

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• Demonstrated experience in Front Office and/or guest service areas, with strong knowledge and understanding of the Front Office/guest reception process in a hotel environment
• Commitment to exceeding guest expectations
• Knowledgeable of Richmond/Vancouver and surrounding areas (i.e. transit systems, attractions, restaurants)
• Must be able to meet physical demands of the position, as required for luggage handling
• Must possess excellent interpersonal, communication and guest service skills and style
• Must possess a positive and mature attitude, and the proven ability to work in a team environment
• Must be detail oriented and highly organized
• Must consistently demonstrate outstanding Spirit to Serve
• Must possess a positive and flexible attitude

Concierge Lounge Attendant
Act as a host for Elite & Concierge level guests visiting the concierge lounge, providing personalized guest service, offering food & concierge services.

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• Previous Front Office knowledge and experience considered an asset.
• Must display a high level of initiative, and possess excellent guest relations skills.
• Must be well organized and efficient; and enjoy a multi-tasked environment.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Have a good knowledge of the Richmond/Vancouver area.
• Good written/oral communication skills.
• Work well under pressure and be detail oriented.
• Knowledge of PMS Computer system and Microsoft Word would be considered an asset

Sales

Sales Manager
Negotiates both proactive and reactive sales opportunities within parameters and maximizes revenue through increased bookings.  Actively upsells each business opportunity to maximize revenue for the property.  Achieves personal and team related revenue goals.

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• Minimum 2-5 years Sales Experience, preferable in a full-service, upscale property
• Excellent written and verbal communication skills , as well as well-developed listening skills
• Both inside and outside sales experience
• Computer literacy, with working knowledge of Microsoft word, excel and internet & email applications (breeze or delphi experience an asset)
• Proven track record and ability to work in fast paced, stressful situations
• Organizational skills with the ability to set clear goals & sales targets
• Account development experience
• Great people skills, team oriented
• Knowledge of local area and contacts preferred

Meetings Express Sales Manager
Handles incoming leads and reactive sales opportunities within parameters and maximizes revenue through increased bookings.  Actively upsells each business opportunity to maximize revenue for the property.  Achieves personal and team related revenue goals.

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• High School Diploma, or equivalent experience
• Minimum 2-5 years Sales Experience, preferable in a full-service, upscale property
• Excellent written and verbal communication skills , as well as well-developed listening skills
• Both inside and outside sales experience
• Computer literacy, with working knowledge of Microsoft word, excel and internet & email applications (Breeze or Delphi experience an asset)
• Proven track record and ability to work in fast paced, stressful situations
• Organizational skills with the ability to set clear goals & sales targets
• Account development experience
• Great people skills, team oriented
• Knowledge of local area and contacts preferred

Sales Coordinator
Provides administrative support to the Director of Sales & Marketing, Sales Managers, Event Services Manager and Reservations Manager.

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• Previous experience in a Sales/Marketing or Reservations setting would be considered an asset.
• Must have excellent interpersonal and communication skills and pleasant etiquette
• Excellent time-management and multi-tasking skills are required.
• Outstanding team player
• Technical skills should include experience in MS Word, Windows 97, Excel and Breeze and MARSHA
• Should possess good grasp of mathematical concepts
• Strong knowledge of hotel, services and amenities an asset
• Must be a self-starter with strong organizational skills.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Must be highly organized, work well under pressure and be detail oriented.

Reservations
Responsible to assist the Director of Revenue in overseeing and managing the hotel guestroom inventory on a day to day basis.  Ensures that that the room inventory is allocated and restricted properly in order to maximize total hotel rooms revenue and profits.  Responsible for ensuring that all rate strategies including rate programs, rate codes, group blocks and packages are maintained on a regular basis.

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• 2 years previous Reservations or Front Office experience a must.
• Must have excellent interpersonal and communication skills.
• Exceptional customer service and telephone skills required
• Must be a self-starter with strong organizational skills.
• Must be able to work with minimal supervision.
• Technical skills should include experience in MS Word, Windows 97, PMS, and MARSHA.
• Demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Work well under pressure and have the ability to handle multiple tasks.

Event Services Manager
Oversees the day-to-day operations of Event Service.  Acts as a liaison between Banquets, Sales, and customer to ensure consistent, high level service throughout hotel events.  Recognizes opportunities to up-sell and suggests enhancements to create outstanding events.

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• The successful candidate will have a minimum of 2 years relevant industry or hotel experience.
• A college degree in hospitality sales/marketing would be considered an asset.
• Must have a proven knowledge of Food and Beverage/Catering operations, with a demonstrated ability to upsell.
• A solid understanding of Front Office, Reservation & Sales procedures is preferred.
• The ability to sell and negotiate with customers a definite asset.
• Applicants must possess the ability to take direction well and to work in a results-driven environment.
• Outstanding team player, with a positive attitude, exceptional self motivation and strong work ethic.
• Must have the demonstrated ability to manage complex situations and assume responsibility to solve problems and make effective decisions.
• Excellent organizational/time management skills combined with good oral and written communication and an excellent attention to details are required.
• Must be computer literate
• Knowledge of Delphi/Breeze is an asset.